Refund & Cancellation Policy

1. Free Trial & Risk-Free Evaluation

At DataBridgeCRM, we want you to be 100% confident in our CRM, ERP, and marketing tools. We provide a 14-day trial for new accounts so you can evaluate all core features without any upfront financial commitment.

2. Subscription Cancellation

You may cancel your recurring subscription at any time directly through your account dashboard or by contacting billing support:

• No Cancellation Penalties: Canceling a subscription prevents future recurring charges.
• Access Retention: Upon cancellation, your subscription remains active until the end of your current paid billing cycle.

3. Refund Eligibility Criteria

Refund requests are evaluated under the following conditions:

• 7-Day Money-Back Guarantee: First-time paid subscribers are eligible for a 100% full refund if requested within 7 calendar days of initial payment.
• Service Disruption / SLA Defect: If platform outages cause documented downtime exceeding our SLA guarantees, a prorated credit or partial refund will be granted.
• Billing Errors: Duplicate billing or incorrect charge amounts will be refunded in full immediately upon verification.

4. Non-Refundable Items

The following charges are non-refundable:

• SMS, WhatsApp API, and Telephony credits already consumed or dispatched.
• Custom software development, custom API integration, or dedicated onboarding setup fees.
• Renewal payments requested after the 7-day initial money-back window has passed.

5. How to Request a Refund

To request a refund, follow these simple steps:

• Email our billing department at [email protected] or [email protected] from your registered account email.
• Include your Registered Business Name, Invoice/Transaction ID, and a brief description of the request reason.

6. Refund Processing Timeline

Once approved, refunds are processed within 5 to 7 business days. The funds will automatically be credited back to your original payment method (Credit/Debit Card, Net Banking, or Digital Wallet).